… decision makers are inundated with information about new technologies and the problem isn’t getting any better.  There are simply too many products to sort through, and one person — usually the chief financial officer, chief operating officer, or chief information officer — is forced to handle all technology issues as well as run the company.

In addition to trimming monthly expenses, new VoIP (Voice over IP) features and applications, like follow-me messaging and video chat and conferencing, can boost workers’ productivity.  New applications that capitalize on closer ties between voice and data can make businesses more efficient.